Legal

Acceptable Use Policy

Draft — effective October 8, 2026

Shopait is for running honest businesses. This policy lists what is not allowed on the Service. It is part of the Terms of Service; we may remove content, pause a store or close an account that breaks it.

This is a draft. It describes how Shopait works today, written in plain words and not yet reviewed by a lawyer. It will be reviewed — and updated with notice — before Shopait charges its first customer. If anything here is unclear or seems wrong, write to support@shopait.com.

1. Illegal and dangerous goods

Do not sell or promote anything that is illegal where you sell it or in Vietnam, including:

• weapons, ammunition and explosives; illegal drugs and drug equipment;
• counterfeit goods, and anything that infringes others' trademarks, copyright or other rights;
• stolen goods, protected wildlife, human remains or body parts;
• unlicensed gambling, financial schemes, securities or currency exchange;
• regulated products (medicines, alcohol, tobacco and vaping products, and the like) unless you hold the required licences and follow the rules where you sell.

2. Harmful content and conduct

• Any content that sexualises minors — reported to the authorities without exception.
• Content that promotes violence, terrorism, or hatred against people for who they are; harassment and threats.
• Sexually explicit content, except where legal and limited to adults with appropriate age checks.
• Fraud, scams and phishing; fake reviews or ratings; pyramid schemes; misleading claims about products, prices or delivery.
• Collecting personal data without telling people or without a lawful basis; selling personal data.

3. Email and messages

Emails and text messages from stores go out through the platform, so one sender's spam harms every store. You must:

• send marketing only to people who agreed to receive it (or where the law allows without consent, such as existing customers in some countries);
• never use bought, rented or scraped lists;
• honour unsubscribes at once — every marketing email carries a one-click unsubscribe;
• keep bounces and spam complaints low. Addresses that bounce permanently or complain are blocked automatically, and a store whose rates stay high may have its sending paused.

4. Using the platform fairly

• No malware, phishing pages, or hosting files for other sites.
• No testing the security of the Service without written permission — report vulnerabilities to support@shopait.com instead.
• No getting around limits, access controls or fees; no excessive automated traffic, scraping or crypto-mining.
• No use of the Service to send or store content you have no right to.

5. Reporting abuse

To report a store, content, a phishing page or an infringement, use the contact form (topic "Report abuse or a store") or write to support@shopait.com. Include the address of the store or page and what is wrong. We review reports promptly and may remove content, pause a store or close an account, and we cooperate with authorities where the law requires.